Customer service is very important to us here at BatteryXtender.com, so please let us know how we can assist you, if we have not addressed your specific problem.

Shipping Policy...
BatteryXtender.com delivers orders to the United States and Canada. BatteryXtender.com ships most orders within 2-3 business days from the date BatteryXtender.com receives them, the exception being, orders received after 3pm EST Friday, Saturday, or Sunday will begin processing first thing Monday morning. In the event your order cannot be shipped you will be contacted immediately by e-mail and informed of the reason for the delay. You will receive an e-mail notification the day your order has been shipped as a confirmation of shipment.

Return Policy...
The BatteryXtender.com return policy is simple. If for any reason you are not satisfied with your purchase, you may return it within 30 days, from date of purchase, for a full refund, credit or replacement excluding handling fees and any shipping fee if charged for International orders. To return a product simply call our customer service department at (954) 578-6909 to obtain a Return Merchandise Autorization (RMA) number at any time between 8:30am to 5:00pm Eastern time. When you call for the RMA, we will generate a return label and send it to your e-mail address. Once you've received the e-mail, simply print out the return label, affix it to your package and send it to us using a traceable shipper. As the shipper, you are responsible for making sure that the package arrives to us. We recommend that you use a reliable source such as the United Postal Service using delivery confirmation. Once your package arrives to us, we will follow up with the appropriate action requested at the time the RMA was issued. If a credit is to be issued, please allow 2-3 days after arrival to process the credit.

Ship all packages to:
TheWeb2U.com, LLC
4638 N. Hiatus Rd.,
Sunrise, Florida 33351
(954) 578-6909